Refund policy

Return and Refund Policy

At ZivaVault, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below to understand the conditions and process for returning products and requesting refunds.

1. Return Policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of receiving your order.

  • The product must be returned within 14 days of receiving return instructions or approval.

  • The item must be in its original packaging.

  • The product must be unused, unworn, undamaged, and in new condition.

  • You must provide proof of purchase, such as your order confirmation or order number.

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To initiate a return, please contact us by email and include the following information:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photos of the product, if it is damaged, defective, or incorrect.

Please wait for our instructions before sending any item back. Products returned without prior communication may not be accepted.

Once your return request is reviewed, we will provide further instructions regarding the return process.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 business days after the return has been received and approved. The refund will generally be issued to your original payment method.

Please note that the time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

If you have not received your refund after the stated processing period, please contact us for assistance.

4. Return Conditions

To help ensure a smooth return process, please make sure that:

  • The item is returned in its original packaging.

  • The product is in new, unused, and undamaged condition.

  • All original accessories, parts, and included items are returned.

  • The return is completed within 14 days of receiving return instructions or approval.

We reserve the right to decline returns that do not meet the eligibility requirements, subject to applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us by email as soon as possible after delivery.

Include your order number, a description of the issue, and clear photos of the item where applicable. We will review the matter and work with you to determine an appropriate resolution.

Your rights under applicable consumer protection laws remain unaffected.

6. Return Shipping Costs

Please contact us before returning any product to confirm the return shipping arrangements and any applicable costs.

Unless otherwise required by law or agreed to by ZivaVault, customers may be responsible for return shipping costs for non-defective items. If the product is damaged, defective, or incorrect, please contact us for instructions before shipping it back.

Original shipping charges, if any, will be handled in accordance with applicable law and the circumstances of the return.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will do our best to assist you if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be pos